End-to-End Encryption
All your data is encrypted using SSL/TLS technology. Third parties have no way of accessing your information.
No Sale of Data
Rumm91 never sells your personal information to advertisers or third parties. Your data belongs to you alone.
Secure Data Storage
All data is stored on secured servers protected by firewalls and multi-layer security to prevent unauthorized access.
Transparent Data Usage
The reason your data is being used is always clearly communicated. There are no hidden agendas.
Right to Rectification
You may view, correct, or request deletion of your data at any time.
Cookie Control
You can manage cookies from your browser at any time. We only use necessary cookies.
Rumm91 is a trusted online gaming and entertainment platform serving millions of members across Bangladesh. We believe that safeguarding your personal information in a secure digital environment is our greatest responsibility. This Privacy Policy clearly explains what information rumm91 collects, why it is collected, and how it is stored and protected.
Our Privacy Policy applies to the rumm91 website, mobile app, and all associated services. By starting to use our platform, you are deemed to have voluntarily accepted the terms of this Privacy Policy. We therefore encourage you to read it carefully before using the platform.
Rumm91 collects the following types of information to deliver its services smoothly. Each piece of data is collected for a specific purpose, and nothing beyond what is necessary is ever gathered.
| Type of Data | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Registration Form / KYC Verification |
| Contact Information | Mobile number, email address | Registration Form |
| Financial Information | Payment methods, transaction history | Deposit / Withdrawal Process |
| Technical Information | IP address, device information, browser type | Automated Logging |
| Gaming History | Betting records, win/loss history | Platform Operations |
| Cookies & Tracking | Session data, preference information | Browser Cookies |
Rumm91 uses collected information only for specific, legitimate purposes. Below is a detailed breakdown of what data is used for and why:
- Account management and verification: Personal information is used to verify your identity and maintain account security. This is essential for preventing fraud and unlawful activity.
- Transaction Processing: Financial information is used to accurately process deposits, withdrawals, and bonus distributions.
- Customer Support: Your contact details and account history are used to accurately resolve any complaints or queries you raise.
- Personalized Experience: Your preferences and gaming history are analyzed to recommend offers and games that are relevant to you.
- Security Assurance: Technical information is used to detect and prevent suspicious logins, fraud, and cyberattacks.
- Compliance with legal obligations: Data is retained to comply with Anti-Money Laundering (AML) and KYC regulations.
- Promotional Communications: With your consent, we may send you emails or SMS messages about new offers and promotions. You can opt out at any time.
Rumm91 uses cookies to enhance your experience on the platform. Cookies are small data files stored on your device that help the platform remember your preferences.
Types of cookies we use:
- Essential cookies: Used to maintain login status and session continuity. Without this cookie, the platform will not function properly.
- Functional cookies: Used to remember your language preference, theme settings, and game choices.
- Analytics Cookies: Used to identify the most-used sections of the platform and to improve our services.
- Security Cookies: Used to detect fraud and unauthorized access.
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.
Rumm91 uses industry-standard security technology to keep your data safe. Here are the key elements of our security framework:
- 256-bit SSL Encryption: All data transmitted through the website and app is sent via encrypted channels.
- Two-Factor Authentication (2FA): 2FA is available as an extra layer of security for your account.
- Advanced Firewall: Multiple layers of firewall protection are active on our servers at all times.
- 24/7 Monitoring: A 24/7 system monitoring team tracks and reviews any suspicious activity.
- Regular Security Audits: Regular penetration tests are conducted by third-party security experts.
- Data Backup: Regular backups of all data are performed to ensure no information is lost in the event of an incident.
As a rumm91 member, you have several important rights regarding your personal data. You may exercise these rights at any time:
Right to Access
You may request to know what information we hold about you and receive a copy of it.
Right to Rectification
You may request corrections to any inaccurate or outdated information at any time.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
Right to Data Portability
You may request your data in a portable format and transfer it elsewhere.
Right to Object
You may object to and opt out of marketing communications or profiling at any time.
Rumm91 does not store your data indefinitely. A specific retention period is defined for each type of information:
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal and Regulatory Obligations |
| Transaction Records | 7 years | Financial regulations and audit requirements |
| Gaming History | 3 years | Dispute Resolution & Analytics |
| Customer Service Records | 2 years | Service Quality Review |
| Cookies & Session Data | Session end or 30 days | Platform Functionality |
| Marketing Information | Until Consent Is Withdrawn | Promotional Communications |
Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified. Retention may be extended for legal requirements, but this will be treated as an exception.
Rumm91 is an 18+ platform. We strictly prevent minors from registering. Date of birth verification is mandatory at sign-up, and a national ID or birth certificate may be requested in cases of suspicion.
- Registration by anyone under 18 years of age is strictly prohibited.
- No personal information from minors is collected or stored.
- If any minor's data is collected inadvertently, it will be deleted in full as soon as it is identified.
- If a parent or guardian believes their child is using this platform, they are urged to contact our support team immediately.
Rumm91 may update this Privacy Policy from time to time. Revisions may occur due to changes in law, adoption of new technologies, or expansion of services. For significant changes:
- Update notifications will be sent to your registered email address.
- You will be notified of any changes upon logging in to the platform.
- The "Last Updated" date at the top of this page will reflect the change.
- For major changes, 30 days' notice will be given before they take effect.
Continued use of the rumm91 platform after any changes will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the option to close your account.
If you have any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection team directly. We are always ready to address any queries you may have.
For any privacy-related requests or complaints, please reach out to us via email.
[email protected]
Standard requests are responded to within 7 business days; urgent requests are handled within 48 hours.
If you believe we have breached this Privacy Policy, please contact our support team first. We will make every effort to resolve your concern sincerely. If the issue remains unresolved, you may file a complaint with the relevant authority.